Last Updated: 28/02/2025

Introduction

At Immersme, we are committed to providing a transparent and user-friendly experience when visiting our website. This Cookie Policy explains how we use cookies and similar technologies to enhance your experience, improve our website's functionality, and track usage to deliver personalized services. By continuing to use our website, you agree to our use of cookies as outlined in this policy.

What Are Cookies?

Cookies are small text files stored on your device (computer, smartphone, tablet, etc.) when you visit websites. They are used to store information such as preferences, login credentials, or activity tracking. Cookies help websites function efficiently and provide a more personalized experience.

Types of Cookies We Use

We use the following types of cookies on our website:

- Essential Cookies: These cookies are necessary for the basic functionality of our website. Without these cookies, our website cannot operate properly. They include cookies that enable you to navigate the site and use its features, such as the contact form or interactive elements.

- Performance Cookies: These cookies collect information about how visitors use our site, such as which pages they visit most often or if they receive error messages from web pages. These cookies do not collect information that identifies you personally. All information collected by these cookies is aggregated and anonymous. We use performance cookies to improve the performance of our website and enhance the user experience.

- Google Analytics: This service uses cookies to track and analyze website usage, helping us improve site performance and optimize user experience. The data collected is anonymized and used solely for analytical purposes.

- Functional Cookies: These cookies allow our website to remember choices you make (such as your language preferences or login details) and provide enhanced, personalized features. For example, they may remember your previous interactions with the website to tailor content to your preferences.

- Targeting/Advertising Cookies: Although our site does not currently use third-party advertising cookies, we may use targeting cookies in the future for marketing purposes. These cookies will allow us to deliver more relevant advertising to you, based on your browsing behavior across various sites.

- Social Media Cookies: These cookies are used when you share content from our website on social media platforms (such as Facebook, Twitter, etc.). They enable social media features like the "Share" button or to show you personalized content.

How We Use Cookies

Cookies are used for a variety of reasons, including:

- Site Analytics: To understand how our site is being used, identify potential issues, and optimize the site’s layout and functionality.

- Improved User Experience: To remember user preferences, settings, and personalize your visit.

- Support Features: To enable features such as live chat support, like the Tawk.to chat widget, which is activated when cookies are accepted.

Cookie Consent

Upon visiting our website for the first time, you will be prompted with a cookie banner. You can choose to accept or reject cookies. If you accept cookies, the following will be enabled:

- Google Analytics: To track website usage and improve our services.

- Tawk.to: For real-time customer support chat functionality.

If you reject cookies, the Google Analytics tracking and Tawk.to chat features will be disabled, and we will not track your activity on our site.

How to Control Cookies

You have the option to control or disable cookies through your browser settings. Most web browsers automatically accept cookies, but you can modify your browser settings to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may impact the functionality of some parts of our website, and you may not be able to use all of the services we provide.

- For Chrome: Go to Settings > Privacy and security > Cookies and other site data.

- For Firefox: Go to Options > Privacy & Security > Cookies and Site Data.

- For Safari: Go to Preferences > Privacy > Cookies and Website Data.

For more information on how to manage cookies in your specific browser, please refer to the help section of your browser.

Third-Party Cookies

In addition to the cookies we use directly, we also use third-party services such as Google Analytics and Tawk.to. These third parties may set cookies on your device when you use our website. We do not have control over these cookies, and they are subject to the privacy policies of the third parties that place them.

- Google Analytics: Collects anonymous data on how users interact with our site to help us improve website performance.

- Tawk.to: Enables real-time chat with our customer service team.

Retention of Cookies

Cookies stored on your device will be retained for different periods, depending on their type. Some cookies will expire when you close your browser (session cookies), while others may remain on your device for a longer period (persistent cookies). You can manage these preferences through your browser settings.

Your Rights Regarding Cookies

You have the right to accept or reject cookies at any time. If you change your mind after accepting cookies, you can delete or disable them using your browser settings as mentioned above. Please note that rejecting cookies may affect your experience on our site, and certain features (such as live chat) may not work properly.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically to stay informed about how we use cookies.

Contact Us

If you have any questions about this Cookie Policy or how we use cookies, please contact us at dario@immersme.io.