Last Updated: 28/02/2025

Introduction

At Immersme, we are committed to safeguarding and preserving the privacy of our users. This Privacy Policy outlines the types of personal information we collect, how we use that information, and the measures we take to ensure your data is protected. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information from you when you contact us through our contact forms or other communication methods. The information we may collect includes:

Contact Information: Your name, email address, and any other details you provide when filling out a form or communicating with us.

Usage Information: We may collect anonymous data about your use of our website, including pages visited and actions taken on our site. This is primarily used for analytics and improving the user experience.

2. How We Use Your Information

The information we collect is used for the following purposes:

- Customer Communication: To respond to your inquiries, provide information, or offer assistance.

- Service Improvement: To improve our website and services based on the feedback and behavior of our users.

- Marketing: To send you updates, newsletters, or other information related to our services, if you have explicitly consented to receive such communications.

- Analytics: To track and analyze how users interact with our website through tools like Google Analytics. This helps us understand user behavior and improve the overall user experience.

3. Data Security

We take data security seriously and implement measures to protect your personal information. All data is stored securely in Google Cloud Storage. We utilize encryption and access controls to ensure that your information is protected against unauthorized access, alteration, or disclosure.

Although we strive to protect your personal information, no method of data transmission over the internet or storage is 100% secure. We cannot guarantee the absolute security of your data, but we make every effort to keep it safe.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. If you request the deletion of your personal data, we will comply with such requests in accordance with applicable data protection laws.

5. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

- Service Providers: We may share your information with trusted service providers, such as Google Analytics and Tawk.to, to help us operate and improve our website. These third parties are required to handle your information with confidentiality and in compliance with data protection laws.

- Legal Requirements: If required by law, we may disclose your information in response to legal requests or to protect our rights, property, or safety, as well as that of others.

6. Your Rights

As a user, you have the following rights regarding your personal data:

- Access: You can request access to the personal information we hold about you.

- Correction: If your personal data is incorrect or incomplete, you have the right to request correction.

- Deletion: You have the right to request that we delete your personal data, subject to certain legal limitations.

- Withdrawal of Consent: If you have given consent for us to process your personal data, you may withdraw your consent at any time.

- Objection to Processing: You may object to the processing of your personal data if you believe it is unlawful.

To exercise any of these rights, please contact us at dario@immersme.io. We will respond to your request in accordance with applicable data protection laws.

7. Use of Cookies

For information on the cookies we use on our website, please refer to our Cookie Policy page. We use cookies to enhance your browsing experience and to collect anonymous data for analytics and functionality purposes.

8. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we discover that we have inadvertently collected personal information from a child under the age of 13, we will take steps to delete that information as soon as possible.

9. International Data Transfers

As a global business, we may transfer your data to countries outside of your own for processing. By using our website, you consent to the transfer of your data to countries outside your jurisdiction, including the United States, where Google Cloud Storage and other service providers may store and process your data. We take appropriate measures to ensure your data is protected in accordance with applicable laws.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Email: dario@immersme.io